To progress through the levels in the HERTZBETZ CASINO loyalty program, you need to meet the turnover requirements (Wager) for the bets you place. Each level is determined by the total sum of your bets over the entire period of your presence in the casino. Specific Wager amounts are assigned to each level, and you must fulfill these requirements to move on to the next level. Your progress and current level will be displayed in your player account.

Advancing to new levels in the HERTZBETZ CASINO loyalty program unlocks a range of additional benefits, including: ● Bonuses: Earn exclusive bonuses upon reaching each new level. ● Weekly Cashback: Enjoy a weekly cashback reward, providing you with a percentage of your losses back. ● Special Offers: Access special promotions and offers tailor-made for your loyalty level. ● Personal Manager Assistance: Receive dedicated assistance and personalized service from your own account manager.

No, it is not possible to lose your level at HERTZBETZ CASINO. Upon registering and creating a personal account, you receive benefits throughout the entire duration of your presence in the casino. In other words, as long as you have an account with HERTZBETZ CASINO, you will continue to enjoy the associated perks.

VIP Cashback is distributed once a week, every Monday between 12:00 and 13:00 UTC. Cashback funds are subject to a 1x wagering requirement prior to withdrawal. Funds that remain unwagered after 7 days from the date of issuance will expire automatically and will no longer be available in the account. Partial wagering is credited accordingly – only the unwagered portion expires. VIP Cashback is calculated on net losses for the preceding week (Monday 00:00 – Sunday 23:59 CET/CEST). If a player's net result for the week was positive, no cashback will be awarded for that period.

Once you reach a level that grants you the opportunity to have a personal manager, you will receive a corresponding email notification. Moving forward, through the online chat support on the website, you will always be in contact with the same manager. They will be familiar with your profile and accompany you throughout your exciting journey at HERTZBETZ CASINO.