RESPONSIBLE GAMBLING POLICY
(version 1.0, dated 07 September, 2023)
SUVYD B.V. offers its clients a wide and high-quality selection of online games and other entertainment. SUVYD B.V. also cares about its clients, that is why we encourage responsible gambling.
The purpose of the responsible gambling policy of SUVYD B.V. is to minimize the negative consequences of gambling. The key task of this policy is to ensure that appropriate measures are taken promptly to encourage responsible gambling among our clients.
Each of our clients can choose the type of entertainment they want without extra costs and receive the best service. All the choices we offer are completely safe, as the main principles of SUVYD B.V. are honesty, reliability, and security. We will do our best to avoid even the slightest problems that may arise during the betting process.
Gambling in online casinos is mostly conducted for entertainment purposes. However, there is a certain percentage of clients who lose control while playing. Before you start playing, it is important to realize that gambling should not be considered as a source of income or a means of paying off debts. It is useful to track the time and amount of money spent in online casinos on a daily basis.
Based on a responsible and fair attitude to the game process and to each client in particular, SUVYD B.V. maintains a responsible gambling policy among its clients.
Our responsible gaming policy ensures that:
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There are no players under the age of 18 in the game.
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There are no illegal players on our website.
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Our software is fair in all our games.
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You can leave the game at any time if you feel that gambling is affecting you negatively.
In addition, as a client, you have the option to put a loss limit on your account (among other limits such as «Deposit», «Cooling Off», «Wager», and «Self-Exclusion» that can be applied in «Responsible Gambling» tab of your Personal Profile).
To clarify the functionality of this limit, the loss is based on the deposit made by the player and not on winnings that are attributable to the deposit amount. If a player, for example, deposits €100, has a loss limit of €30 and the player goes on and wins €2,000, the player can still lose more than €30 of the €2,000 balance as it's based on the initial deposit instead of the winnings.
Client security
SUVYD B.V. cares about the safety of its clients. Player protection includes the prohibition of gambling by persons under the age of 18, as well as the protection of player privacy, including the secure storage & processing of player data and payment information.
Prevention of gambling addiction
The majority of clients who spend their leisure time gambling online place bets on sporting events and play for fun in a moderate amount. Particular habits (such as shopping, sports, eating) that are considered social norms can be highly addictive and cause addiction in some people.
SUVYD B.V. strongly recommends to players with signs of gambling addiction to suspend their gambling activities.
If you notice any changes in your gaming behavior, we recommend that you contact the appropriate organizations for quick and professional advice and support:
If you feel you may have a problem with your gambling, ask yourself the following questions:
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Have others ever criticized your gambling?
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Have you ever lied to cover up the amount of money or time you have spent gambling?
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Do you stay away from work or college to gamble?
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Do you gamble to escape from a boring or unhappy life?
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Have you lost interest in your family, friends, or pastimes due to gambling?
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Do you gamble until your last $&€ is gone?
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Have you lied, stolen, or borrowed just to get money to gamble or to pay gambling debts?
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Do you feel depressed or even suicidal because of your gambling?
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After losing, do you feel you must try and win back your losses as soon as possible?
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When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
If you have answered 'yes' to all or some of these questions, the more likely it is that you have a gambling problem and may wish to seek help and advice through the channels outlined above.
If you think you're starting to spend more money than you can afford, or if your gambling addiction is starting to disrupt your normal routine, we strongly recommend a few measures that can help. For example, you can set personal limits on your gambling activity, choose to isolate yourself, or seek help and support from independent organizations you trust or the ones mentioned above.
Basic rules for responsible gaming
By following the rules below, you will be able to enjoy games without harming your mental health:
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Play only when you are relaxed and focused;
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Allocate your monthly gaming budget in advance;
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Fix a permanent maximum limit;
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Before each game, determine the maximum amount of winnings and stop playing as soon as you reach this amount;
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Before playing, determine the amount you can lose;
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Do not play when you are intoxicated or under the influence of drugs.
Client's personal responsibility
The main principle of SUVYD B.V. responsible gambling policy means that all final decisions regarding the game continuation and the amount of bets are made exclusively by the client. The most effective way to prevent gambling addiction is to follow the rules of responsible gambling and self-control your gambling addiction. SUVYD B.V. is fully aware of its responsibility to help its clients make responsible decisions, providing the most reliable and clear choice of games.
Personal limits
The limits are available to change at any time. A decrease in the limit takes effect immediately, but an increase may only occur after email confirmation and only after the previous limit of the same type has expired, in order to avoid rash decisions.
If you need additional information or assistance with personal limits, please contact [email protected]
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Deposit Limit - you can set a limit on your deposits for a day, a week, or a month.
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Loss Limit - you can set a limit on your losses in the casino for a day, a week, or a month.
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Wager Limit - you can set a limit on the wagered amount for a day, a week, or a month.
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Cooling-Off Limit - you can set your Cooling-Off Limit for 1 day, 1 week, 1 month, 3 months, or 6 months.
While the limit is active you cannot deposit to the casino and you will be excluded from all promotional offers for the set period, although you may withdraw remaining funds during this period. Cooling-Off period is applied to your account immediately. Upon its expiring your account will automatically be re-activated.
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Self-Exclusion Limit - you can set your Self-Exclusion Limit for 1 moth, 3 month, 6 months, 9 months, or 1 year.
Upon doing so your user account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds.
You may also contact our Support Team at [email protected] and inform us about your decision to stop gambling at the website for a certain period of time.
We will take all measures to block your access to your user account and you will not receive any promotional materials.
Protection of minors
SUVYD B.V. prohibits minors (persons under the age of 18) from participating in any form of entertainment on its website. For this purpose, you must confirm your date of birth during registration. To prevent access to your account by children and teenagers under the age of 18, your personal information (username and password) should be stored in a safe place accessible only to you. We also recommend that you install a special browser filter to prevent children and teenagers from accessing inappropriate content.
Team actions and responsibilities
All team members have a common responsibility to demonstrate awareness of Responsible Gaming and should know where they can get additional information.
Team members are required to:
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demonstrate awareness of Responsible Gaming practices (respond with Respect and Refer)
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attend trainings on Responsible gambling
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be able to refer clients to relevant information and assistance
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respond immediately to clients' requests for self-isolation
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report any intoxicated clients attempting to gamble
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recognize and report suspicions of prolonged and intense gambling
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report unattended children
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refuse to serve someone believed to be a minor
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be aware of the complaint resolution procedure
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know where to get additional information
Team members are directly involved in the provision of gambling services:
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attend trainings on Responsible gambling
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are able to refer customers to relevant information and assistance
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understand the possibility of self-isolation
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report intoxicated customers who attempt to gamble
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recognize and report suspected prolonged and intense gambling
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report any unattended children
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refuse to serve someone believed to be a minor
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be aware of the complaint resolution procedure
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know where to get additional information
Responsibilities of the management
Members of the management are responsible for:
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enrolling team members in the training
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providing support and coaching
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refusing to provide services to clients who are intoxicated
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ensure that clients who request self-exclusion are referred to the Game manager on duty or Safety & Security immediately
Responsibilities of the Responsible Gambling Department
The Responsible Gambling Department assists in the implementation, maintenance and continuous improvement of Responsible gambling practices. Its role includes:
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providing Responsible Gambling education
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providing relevant information to help customers solve gambling-related problems
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supporting team members in assisting customers
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supporting team members with gambling-related problems
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establishing effective links with local gambling-related support services
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taking measures in response to reported incidents in Responsible Gaming Register of incidents
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provide support to management and internal committees as needed
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approve Responsible Gambling procedures
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Influence external Responsible Gaming strategies
The Client Relationship Manager at each casino is responsible for communicating with relevant managers at the entity and communicating the responses to the group.
Additional Terms
SUVYD B.V. is obliged to take and maintain appropriate measures to prevent client addiction and to provide the opportunity for players who have access to the Websites to self-isolate.
SUVYD B.V. is obliged to provide a special page on its Websites with information on addiction prevention and any measures provided by the Operator to help Clients monitor and control their online behavior.
If the client requests it, or if the client's health problems require it, SUVYD B.V. ensures that the client is prohibited from accessing any services offered on the SUVYD B.V. website for a limited or unlimited period of time.
Whenever SUVYD B.V. detects signs of suspicious customer behavior, SUVYD B.V. shall contact the customer immediately to clarify whether the customer should be excluded and, if so, to set a time frame for such exclusion.
Territorial restriction of clients
The Service is not offered to individuals or entities subject to United States, European Union, or other global sanctions or watch lists. By using the Service, you represent and warrant that you are not so subject.
Persons located in or reside in USA, France, the Netherlands, and Curacao (the "Prohibited Jurisdictions") are not permitted make use of the website.
Any attempt to circumvent the restrictions on play by any persons located in a Prohibited Jurisdiction or Restricted Jurisdiction, is a breach of this policy. An attempt at circumvention includes, but is not limited to, manipulating the information used by Stake to identify your location and providing Stake with false or misleading information regarding your location or place of residence.
Monitoring and prevention of access to clients from prohibited countries is carried out by identifying the client's IP address and blocking the client's access to the company's website
If you attempt to use third-party software or VPN in an attempt to circumvent your geo-location, your account will be suspended, and you may be reported to the appropriate provincial regulatory authorities. SUVYD B.V. does not bear any responsibility if a client uses a VPN to circumvent the rules mentioned above.
