PRIVACY AND MANAGEMENT OF PERSONAL DATA POLICY
SUVYD B.V. values the client’s privacy above everything else. This Policy explains the methods and tools we use to collect and process the client’s personal information and the means we utilize to protect it.
“SUVYD B.V.”, “we”, “us” or “our” refers to the company SUVYD B.V. including, without limitations, its owners, directors, investors, employees and other related persons. Depending upon the context, “SUVYD B.V.” may also refer to the services, products, website, content or other materials provided by SUVYD B.V.
"User", "Client", "You", means any person (legal entity or individual) which uses the SUVYD B.V. platform.
In this Policy, you can learn about:
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Collected information
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Use of information
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Disclosing your personal information
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Protection of Information
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Your rights
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Account Closure
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What can you do in order to mitigate risks
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Marketing
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How to contact us
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Cookies
We encourage you to read the Policy carefully and use it to make informed decisions. By visiting Company websites, mobile applications or other online properties, or creating an account through our Services, you indicate that you have read and understand this Privacy Policy.
1. Collected information
We collect two types of information from our users:
Personal Information
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The first type of information we collect is information that identifies or can identify itself by reasonable individual effort ("Personal Information"). The Personal Information being collected may consist of the following:
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Account Details: when you open an account and register to use the Services, you will be asked to provide us with certain details about yourself, such as: first and last name, email address, gender, date of birth, personal number and code, age, physical address, identification number, tax code, telephone number and occupation. In addition, we may collect certain information as required by various gaming regulations, as well as Know Your Client ("KYC") and Anti-Money Laundering ("AML") regulatory requirements, such as your source of funds.
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Financial Information: In order for you to take advantage of all the features of the Services (e.g. place bets, make purchases, play in tournaments, etc), payment information will be collected, such as your currency, credit card number, payment method, and bank account details.
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Social Networking: When you register through your social network account (such as your Facebook account) to use the Services or connect your player account to such account, we will have access to basic information from your social network account, such as your name, date of birth, profile picture and friend list, as well as information that you have made publicly available in such account.
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In addition, when using the Services, you may, through your social network, "Invite a friend" to use the Services. If the person accepts your invitation, we may obtain personal information from him/her such as: name, email address, phone number, and date of birth. We will use Personal Information for the purposes set forth herein and will only disclose such information to third parties as detailed in this Privacy Policy.
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Information We Collect From Third Parties: We collect Personal Information from third party service providers, such as information about your credit history from credit bureaus and other financial information relevant to the provision of the Services, as well as information that is collected to verify your identity and prevent fraudulent or illegal activity.
Non-Personal Information
The second type of information is unidentified and non-personally identifiable information belonging to a User(s) that may be made available or collected through the User's use of the Services ("Non-Personal Information").
The Non-Personal Information that is being collected consists of aggregate technical and usage information and may contain, among other things, the User's operating system: browser type, screen resolution, browser and keyboard language, 'click stream' and activity on the Services, the length of time the User visited the Services and related time stamps, etc. For the avoidance of doubt, any Non-Personal Information connected or linked to any Personal Information shall be deemed Personal Information as long as such connection or link exists.
Types of non-personal information we collect from or about you:
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Login History and Technical Information: To enhance the functionality of the Services and provide you with a better user experience, we collect technical information transmitted by your device, including certain software and hardware information (e.g., the type of browser and operating system your device uses, language preference, access time and domain name of the website from which you linked to the Services; etc).
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Game Information: We may record game play information including, but not limited to, your deposits, wagers, bonuses, game session length, and your high scores. We may also share and publish this information on any of our Platforms.
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Device and Connection Information: We collect information from the specific device you are using for security and fraud detection and prevention purposes. For example, we may collect information about other software that is running simultaneously with the Software - to detect if you are using any software associated with fraudulent activity (e.g. bots, malware, etc.) or to check if the connection you are using is via VPN or proxy.
2. Use of information
We may use your personal information and data together with other information for the purposes of:
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processing your transactions, including card and online payments;
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creating, operating and managing your account;
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complying with our legal and regulatory duties;
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providing you with information about promotional offers, where you have consented; and
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monitoring transactions and gaming for the purposes of fraud, money laundering and cheating.
Personally identifiable information about you will be made available to the Website owner and your personally identifiable information will be provided to other companies or people only:
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if you have given your consent to share the information;
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if your information is to be shared to provide the service or information you have requested;
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to respond to any legal process(es);
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if you are found to have violated any Website Terms of Service or other usage guidelines or rules for specific services; or
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for identity verification purposes as outlined in the Terms of Service.
Also, users who create an account on the Website may receive a welcome email containing valuable account information, and service announcements, such as important messages concerning any temporary site or system outages, plus any maintenance issues that may affect the level of service. In order to provide the information or services you have requested, your identifiable information may be transferred or stored on computer equipment or in offices that are located outside the European Economic Area, and you are deemed to consent to that.
3. Disclosing your personal information
We may disclose information about you:
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to third party service providers who will process on our behalf for the purposes identified above. These third parties include providers of website hosting, maintenance, call center operation, identity verification, information verification services, marketing, data analysis, surveys, third party electronic payment processors and/or financial institutions for processing financial transactions, and other organizations that provide technical support, process your online transactions, and maintain your account;
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with law enforcement and public authorities to fulfill any legal obligation or where we believe we have a duty to fulfill an obligation.
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with third parties to enforce our terms of use and any other agreement; or to protect the rights, property, safety or security of GreenRun, third parties or the public;
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with other online gaming sites, banks, credit card companies and appropriate agencies where you have cheated or attempted to defraud us or any other user of our services. This may include, but is not limited to, game manipulation, payment fraud or prohibited transaction (including money laundering); and
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with third parties in case of sale, purchase of assets, merger, bankruptcy or judicial reorganization.
4. Protection of Information
SUVYD B.V. is regularly scanned for software breaches and malware, to make sure that every client is safe while they are using our website. All the collected data is kept on completely secure servers and can be accessed only by our specially trained, authorized, and confirmed staff members. Our Information Security team is constantly working on improvements of our security protocols and software, making SUVYD B.V. one of the most secure gaming platforms guide in the world. All clients’ information that is stored on our servers is encrypted by the industry-standard 256-Bit SSL encryption.
SUVYD B.V. uses top-notch security algorithms, similar to those which are used by major financial institutions, like banks, large corporations, and so on. The aforementioned algorithms guarantee the privacy and safety of every SUVYD B.V. Client and their information, as soon as it’s submitted. The Client should understand that no data transmission over the Internet can be considered 100% secure, and so they hereby agree they are sending their personal information to us at their own risk.
Operator responsibility
We will ensure that your Personal Information is kept as accurate, complete, and up-to-date as possible. We will not routinely update your Personal Information unless such a process is necessary. We expect you, from time to time, to supply us with updates to your Personal Information, when required.
Player responsibility
You can, at any time, contact us to review, correct, update or otherwise modify the Personal Information we have for you. In each such case, you must clearly indicate the Personal Information that you wish to have changed or clearly indicate that you wish to have your Personal Information removed from our servers. If you successfully demonstrate that the Personal Information we have for you is inaccurate or incomplete, we will amend our records of your Personal Information as required.
Note that despite any request for a change to or removal of your Personal Information, we may need to retain certain information for recordkeeping purposes, and there may also be residual information that will remain within our databases and other records, which will not be removed or changed.
We may make commercially reasonable efforts to transmit any amended information to third parties having access to your Personal Information, where necessary in the circumstances.
5. Your rights
By law, you have several rights when it comes to your information. You can exercise any of these rights by contacting us using our contact information below. You can exercise any of these rights by contacting us using our contact information below.
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The right to object to processing. You have the right to object to certain types of processing, including processing for direct marketing.
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The right to be informed. You have the right to receive clear, transparent and easily understandable information about how we use your information and your rights.
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Right of Access. You have the right to obtain access to your information (if we are processing it) and certain other information (similar to that provided in this Privacy Policy).
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The right of rectification. You have the right to have your information corrected if it is inaccurate or incomplete. You may request that we rectify any errors in the information we maintain.
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The right to erasure. This is also known as 'the right to be forgotten' and, in simple terms, allows you to request the deletion or removal of your information that we hold. This right is not absolute and will not apply where legitimate and compelling reasons apply.
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The right to restrict processing. You have the right to 'block' or suppress further use of your information. When processing is restricted, we may still store your information, but we will no longer use it.
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The right to data portability. You have rights to obtain and reuse your information for your own purposes across different services. However, this is not a general right and there are exceptions.
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The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your information with your national data protection regulator. See the How to contact us section below.
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The right to withdraw consent. If you have given your consent to anything we do with your information, you can withdraw your consent to the processing of your information at any time.
6. Account Closure
If you choose to close your Felicas account, your personal data will be removed from any of our communication channels and we make sure that you will not be part of any further processing or profiling from that moment on within 72 hours.
We retain your personal data even after you have closed your account if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, based on legitimate interest, resolve disputes, maintain security, prevent fraud and abuse, enforce our Terms and Conditions, Privacy Policy or any other Services related policy and agreement, or fulfil your request to “unsubscribe” from further messages from us. We will retain de-personalized information after your account has been closed. The de-personalized information cannot be restored or decrypted. In addition, we may keep data about you on the basis of legitimate interest or from the requirement by the law.
Personal data will be depersonalised after 10 years from the moment you closed your account or from the moment you became inactive. The data cannot be deleted as it is required for us to comply with the Applicable Law, where we have obligations related to Player due diligence, fraud prevention, legitimate interest, and responsible gaming. Furthermore, the data cannot be deleted for operational reasons such as sportsbook risk management, fraud detection & prevention, and Players segmentation/communication.
7. What can you do in order to mitigate risks
7.1. Use strong password protection.
Using strong, complex passwords can help stop cyberthieves from accessing your Personal Information. Simple passwords can make access easy. If a cybercriminal figures out your password, it could give them access to your Personal Information. Creating unique, complex passwords is essential.
A strong password contains at least 10 characters and includes numbers, symbols, and capital and lowercase letters. Also, it’s essential to change your passwords on a regular basis. Changing and remembering all of your passwords may be challenging. A password manager can help.
7.2. Protect your Personal Information
In your daily life, you probably avoid sharing your Personal Information like your personal identifiable number, credit card number, etc. when answering an unsolicited email, phone call, or instant message. It’s important to exercise the same caution on the internet. Keep in mind that cybercriminals can create email addresses and websites that look legitimate. Scammers can fake caller ID information. Hackers can even take over company social media accounts and send seemingly legitimate messages.
It’s necessary to take the right steps in order to protect your Personal Information like:
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Installing anti-virus software and keeping all computer software patched. Update operating systems, applications, and antivirus software regularly;
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Log off public computers;
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Avoid pop-ups, unknown emails, and suspicious links;
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Limit social network information
8. Marketing
We may send you SMS text messages and emails regarding our bonuses, promotions, bonus chip giveaways, and holiday offers at SUVYD B.V.. We may attach an URL (to an image within the email or as a confirmation button) which can be tracked.
It provides confirmation when you open the message in order to estimate the effectiveness of these emails or SMS messages. Except for that, every message will have a truthful subject and SUVYD B.V. email address. All the letters contain the unsubscribe button; and all opt-out requests will be honored very quickly.
9. How to contact us
If you have any questions or wish to exercise any of your rights, please contact us ([email protected])
10. Cookies
Cookies are little files of letters and numbers that are automatically put on your hard drive if you permit this via your browser settings. Cookies are downloaded whenever you access the casino website and perform any actions. You can disallow the download of cookies any time you want, in the settings of your browser.
Our website uses cookies to distinguish you from all other clients and determine your preferences, so that we can analyze your behavior on the site, and improve the site accordingly. We use cookies to make the website more relevant to the client’s interests, as well as the advertisements displayed on it. We also use cookies to track the number of visitors and see how they use the website, which pages they are interested in, and how they interact with our services.
The Privacy Policy has been drafted in the English language. In the event of any discrepancy between the meanings of any translated versions of the Privacy Policy and the English version, the meaning of the English version shall prevail to the extent permitted by national law in the jurisdiction in which you reside.
