KNOW YOUR CUSTOMER POLICY
This Anti-Money Laundering Know-Your-Customer Policy (“KYC Policy”) is developed to prevent money laundering and terrorist financing activities in the course of provision of services by meeting the international and domestic legislation requirements and implementation of a user identification procedure.
LUVARIS B.V. is a company operating under hertzbetz.io website. Services are provided to account holder by LUVARIS B.V., a company registered and established under the laws of Curacao, with registration number 132379 and registered address at Emancipatie Boulevard Dominico F. "Don" Martina 31, P.O. Box 617, Curaçao.
As used in the KYC Policy, “LUVARIS B.V. “we”, “us” or “our” refers to the company LUVARIS B.V. including, without limitations, its owners, directors, investors, employees and other related persons. Depending upon the context, “LUVARIS B.V.” may also refer to the services, products, website, content or other materials provided by LUVARIS B.V.
The KYC Policy is an integral part of the Terms of Service. By accepting the Terms of Service, you are automatically agreeing with this KYC Policy.
Capitalized terms not otherwise defined in this KYC Policy have the meaning as defined in the Terms of Service.
LEGAL FRAMEWORK
The Curacao Anti-Money Laundering regime is set out in the following laws and regulations:
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The National Ordinance Identification When Rendering Financial Services (“IFS”);
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The National Ordinance Reporting of Unusual Transactions (“RUT”) of October 1, 1997; and
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The Guidelines of the Bank of the Netherlands Antilles on the Detection and Deterrence of Money Laundering of 1996, which are based on Article 21, paragraph 2, section (e) of The National Ordinance Supervision of Banking and Credit Institutions of February 2,1994.
MEASURES FOR VERIFICATION
LUVARIS B.V. reserves the right to take different measures, including user identification, to prevent money laundering, terrorist financing and other illicit activities by monitoring Users' suspicious activity, i.e. activity which has any elements or features of the Prohibited Conduct.
LUVARIS B.V. reserves the right to suspend the account that is involved in suspicious activity and request the owner of such an account to pass the KYC procedure.
WHEN WE WILL VERIFY YOUR INFORMATION
The operator verifies the player's identity at the time of registering a new player's account. If the player's identity is not verified, the account cannot be created/activated.
To meet our regulatory, license and other legal obligations and business requirements, we may from time to time (including during and/or at any time after registration) ask you to comply with Verification Requests. This could include providing personal details and copies of documentation.
KYC PROCEDURE
When you create an Account, you must as a minimum provide the following:
✓ Full legal name (including middle name or initial, if applicable)
✓ Full address (house/apartment number, city, province/state, country, postal/zip code) Must be the individual's physical address, not a post office box or general delivery address.
✓ Date of birth
✓ Personal telephone number
✓ Descriptive Occupation
✓ Email address
✓ Electronic signature card
✓ Attestation from Player to determine presence of a:
✓ Third-party
You must tell us, at the time you register and open your Account, if you are a domestic politically exposed person in Curacao (“domestic PEP”), a foreign politically exposed person (“foreign PEP”), a head of an international organization (“HIO”, together with domestic and foreign PEPs, “PEP/HIO”), or the family member or close associate of a PEP or HIO (a “PEP/HIO Related Person”). You must also immediately tell us if your PEP/HIO or PEP/HIO Related Person status changes at any time while your Account is open.
Verification of the identity of non-resident individuals must be obtained by reference to one or more of the following methods, as deemed practical and appropriate:
- existing banking relationships of the individual;
- international or home country telephone directory;
- personal reference by a known business relationship;
- embassy or consulate in home country of address provided by the individual;
- original or certified copy of utility bill showing the name and complete address of the person concerned;
- tax bill/refund showing the name and complete address of the person concerned;
- if a personal account check is tendered to the company (trust) service provider, comparison of signature thereon;
- if provided, cross reference address printed on personal check to permanent address provided by the individual.
KYC procedure applies to users suspected of committing illegal transactions. In order to remove any suspicions about such users, we may request the documents specified in the AML Policy.
EMAIL VERIFICATION: You may be asked to verify your email via an activation link or other proof that the email account belongs to you. If this step is not completed, the account may be suspended and any winnings voided until the account details have been verified.
AGE VERIFICATION: Electronic age verification checks are carried out and we make use of third party agencies to confirm your age. We may require and request further information directly from you. If, upon completion of Verification Checks (or subsequently) you are ultimately proven to be underage: (i) your account will be closed; (ii) any winnings obtained while using the Website will be retained by us; and (iii) all funds deposited by you will be returned by a method determined by us. Any monies already withdrawn will be deducted from the amount returned.
ADDITIONAL VERIFICATION CHECKS: We may make use of third party agencies to confirm your age, identity, address, payment details and methods or any other information that you provide to us. This process will involve checking the disclosed details against certain (public or private) databases. By entering into this process, you agree that we may use, record and disclose such personal information and this data may be recorded by us or them. The third parties that we use is fully aware of its obligations under the Data Protection Act and will always act in accordance with its provisions and our instructions. The timeframe for the additional verification procedure is determined on an individual, case-by-case basis. While the procedure usually takes up to 14 days, the Company reserves the right to extend this period by up to an additional 45 days if necessary to complete all required due diligence.
If, upon completion of Verification Checks, we are unable to verify your details or you are unable and/or unwilling to provide proof of your residential address, or other information required to complete verification, we will within a reasonable time: (i) close your account; and (ii) return any residual balance, up to the value of your initial deposits, at the time of the unsuccessful verification (please note that any excess winnings will not be credited).
All personal information provided by you during Account opening must be accurate, correct and complete. If some of your personal information change, you undertake to notify us without delay, but not later than 5 days from any such change
in your personal information of the change and changed information.
USE OF PERSONAL INFORMATION
All user’s personal information and documents collected in connection with the KYC procedure will be used, stored and protected according to our Privacy Policy and in a full compliance with the Personal Information Protection and in a full compliance with EU General Data Protection Regulation (GDPR).
USE OF ANONYMIZING SERVICES
The Company does not endorse or facilitate the use of anonymizing technologies, including but not limited to VPN services, proxy servers, Tor networks, or similar tools, for the purpose of circumventing geographical restrictions, misrepresenting the User's country of residence, or interfering with the integrity of the verification process.
Where the Company has reasonable grounds to believe that a User has accessed the Website or engaged with the verification process with the intent to conceal their true location or identity, or to gain access to services that would otherwise be unavailable to them, the Company reserves the right, at its sole discretion, to:
- reject or place on hold any pending verification request;
- temporarily or permanently restrict the User's account, including suspension of withdrawal functionality;
- void any winnings accumulated during periods where such concealment is reasonably suspected; and
- close the User's account.
The mere use of privacy enhancing tools does not in itself constitute a violation of these Terms. However, where the Company determines, acting reasonably, that such tools have been used in a manner inconsistent with these Terms or applicable regulatory requirements, the Company may apply the measures set out above. In such cases, the Company may, at its discretion, return the User's original deposit(s), while any associated winnings may be considered void.
The Company's exercise of discretion under this section shall be final and binding, subject only to the Complaint Handling procedure set out in Section 16 in the Terms of Service.
AMENDMENTS AND MODIFICATIONS
This KYC Policy may be modified or amended at any time, at the sole discretion of LUVARIS B.V. By using the service, you acknowledge it is user responsibility to review the KYC Policy periodically and become aware of amendments and modifications.
If you do not wish to accept the modified and/or amended KYC Policy, you should not continue to use the service. Your continued use of the site and/ or the service following the posting of changes to the KYC Policy will be deemed as your acceptance of those changes.
