ACCOUNTS, PAYOUTS & BONUSES POLICY

Opening a Client Account

1. In order to play games in SUVYD B.V. website, you need to open a Client Account. You must register an account on our Site in person by following the step-by-step instructions provided by the Site. You will be asked to provide us with your personal information. We guarantee the protection of your personal information except in situations where such disclosure is permitted by law.

2. By opening your Client account, you accept the rules of our website.  

3. It is your obligation to keep your username and Password secret and confidential. You are responsible for ensuring that no one else can use your account and password, and you are responsible for all transactions that occur under your account, whether you knew of or consented to such transactions.

4. The one Client can have one Client Account. Please kindly note, that we reserve the right to close or suspend any Account without prior notice and return the funds from the deposit balance.

5. We reserve the right to ask you for a copy of your ID, proof of the address, copies of credit cards, approved signed purchase history and/or other relevant documentation or other confirmation (selfie, verification call etc.)  to ensure prompt payment, prevent fraud. If you do not provide the requested documentation within 30 days or provide fraudulent documentation, we reserve the right to cancel the payment and/or close or block your Client account.

6. In case of suspicions of the loss of login (account number) and/or password, the Client is entitled to request change of its account data from the Company as soon as possible. Loss of password and other account data does not constitute the justified reason to cancel made bets or payout request.

7. Client account is subject of personal use and cannot be used commercially.
   The Client account can be use only by Client. It is forbidden to share account for using be third parties.
   The Сompany reserves the right to refuse or terminate the Client Account of any person who is found cheating, or making untrue and or malicious comment in regard to the Company operation. The Company reserves the right to disclose cheating and defrauding actions of Clients, together with their identities and email addresses. 

8. The Client can close their account at any time. In order to complete it in is necessary to send a request with Client account details and the reason of the closing to [email protected]
   If the Client has an outstanding amount on his account, then this amount will be the subject of refund to applicable deductions and may not be less than 100 EUR.

 Payouts

1. The SUVYD B.V. offer the Customer a several payments options. The company operates in EUR. The Player cannot demand payouts in other currencies except for the above-mentioned options.

2. The minimum withdrawal amount is 50 EUR. The maximum one-time withdrawal amount is 3,000 EUR (500 EUR for cards and e-wallets). If the user has more than the maximum one-time amount in their account, the remaining balance can be withdrawn later, subject to the following limits:

   • Maximum withdrawal amount per day up to 3,000 EUR
   • Maximum withdrawal amount per week up to 9,000 EUR
   • Maximum withdrawal amount per month up to 30,000 EUR

3. We do not accept cash deposits.

4. Withdrawals must be made back to the User Account that the deposit originated from. This may not be possible in the event of a credit card deposit, in which case an alternative withdrawal method may need to be used. All withdrawals from free promotion may only be processed back to the last depositing method.

5. Please note that in order to receive a withdrawal after making a bonus free deposit, you must wager the deposit at least 1 x the value of said deposit

6. The company does not charge any deposit and/or withdrawal fees.  If a bank transfer needs to be made to return funds to their legal owner, all bank charges/fees shall be paid by the recipient.

7. We make a commitement to pay progressive jackpot winnings as quickly as reasonably achievable based on the restriction put in place by our payment processor for the jurisdiction of the player.

8. We reserve the right, should we become aware or suspicious of any combination of deposit and withdrawal manipulation or money laundering activity that constitutes fraud, to withhold payment of funds and notify relevant authorities and the payment processor(s) of your actions for further investigation.

9. Withdrawal requests are processed within a maximum of 72 hours from the time the request is submitted, provided that all necessary verification documents have been received and approved.
   Processing times may vary depending on the payment method selected, but the Company commits to initiating all approved withdrawals within this 72-hour timeframe.
   In case of any delay due to additional verification or technical issues, the Client will be notified via email.

Bonus Terms & Conditions 

1. General 
   1.1. All bonuses, free spins, cashback offers and promotional rewards are provided at the sole discretion 
   of the Casino. 
   1.2. By claiming any promotion, the Player fully agrees to these Bonus Terms & Conditions in addition to 
   the General Terms and Conditions of the Website. 
   1.3. The Casino reserves the right to amend, suspend, cancel or terminate any promotion at any time 
   without prior notice. 
   1.4. In case of discrepancy between promotional materials and these Terms, these Terms shall prevail. 

2. Eligibility 
   2.1. Promotions are available only to verified Players with one registered account per person, household, 
   IP address, device and payment method. 
   2.2. The use of multiple accounts is strictly prohibited and may result in cancellation of bonuses, 
   confiscation of winnings and account suspension. 
   2.3. Bonuses are not available in restricted jurisdictions. 
   2.4. Employees, affiliates, agents and related parties are prohibited from participation.

3. Bonus Activation 
   3.1. Bonuses may require a minimum deposit amount specified in the promotion. 
   3.2. Bonuses must be activated within the validity period stated in the promotional offer. 
   3.3. The Casino reserves the right to cancel inactive or unclaimed bonuses. 
   3.4. Expired bonuses and bonus winnings shall be forfeited upon expiration of the applicable promotional 
   period.

4. Wagering Requirements 
   4.1. Unless otherwise stated, bonuses are subject to wagering requirements of up to 50x the bonus amount 
   and/or bonus winnings. 
   4.2. Only eligible games contribute toward wagering requirements. 
   4.3. The Casino reserves the right to modify contribution percentages and eligible games at any time. 
   4.4. Bets placed after bonus expiration shall not count toward wagering requirements.

5. Bonus Abuse & Irregular Play 
   5.1. The Casino strictly prohibits bonus abuse and irregular gameplay patterns. 
   5.2. Irregular play includes, but is not limited to: 
   • low-risk wagering strategies; 
   • opposite betting; 
   • equal betting; 
   • delayed game rounds; 
   • betting patterns reducing game variance; 
   • exploitation of software bugs or technical failures; 
   • collusion; 
   • multi-accounting; 
   • VPN/proxy usage; 
   • manipulation of promotional mechanics. 
   5.3. The Casino reserves the right to investigate any gameplay it deems suspicious. 
   5.4. Decisions regarding bonus abuse are final and binding.

6. Withdrawals & Verification 
   6.1. All withdrawals are subject to mandatory verification procedures (KYC). 
   6.2. The Casino may request: 
   • identification documents; 
   • proof of address; 
   • payment verification; 
   • source of funds documentation; 
   • video verification; 
   • additional compliance documents. 
   6.3. Failure to provide requested documentation within the specified timeframe may result in account 
   suspension and confiscation of bonus funds and winnings. 
   6.4. Withdrawal processing times are estimates only and not guaranteed. 
   6.5. The Casino reserves the right to delay withdrawals pending internal review, AML checks or security 
   investigations. 

7. Maximum Cashout 
   7.1. Unless otherwise specified, winnings derived from no deposit bonuses or free spins may be subject to 
   a maximum withdrawal limit. 
   7.2. The Casino reserves the right to limit winnings from promotional funds. 
   7.3. Any winnings exceeding the maximum cashout limit shall be voided prior to withdrawal processing.

8. Technical Errors 
   8.1. In the event of technical malfunction, software error, human error or system failure, all affected bets, 
   bonuses, winnings and transactions may be declared void. 
   8.2. The Casino is not liable for losses resulting from interrupted gameplay, server failures or software 
   malfunctions. 

9. Right to Refuse Service 
   9.1. The Casino reserves the right to close accounts, cancel bonuses, void winnings and refuse 
   withdrawals where abuse, fraud, risk exposure or regulatory concerns are suspected. 
   9.2. The Casino’s decision regarding any dispute related to promotions shall be final. 

10. Bonus Balance & Real Money Balance 
    10.1. Deposited funds (“Real Money Balance”) and bonus funds (“Bonus Balance”) are maintained 
    separately within the Player’s account. 
    10.2. Unless otherwise specified, wagers are deducted from the Real Money Balance first and 
    subsequently from the Bonus Balance. 
    10.3. Any withdrawal request submitted by the Player prior to completion of wagering requirements shall 
    require confirmation of bonus cancellation. By confirming the withdrawal request, the Player 
    acknowledges and agrees that all active bonuses, bonus balances and any winnings derived from such 
    bonuses will be automatically cancelled and forfeited. 
    10.4. Bonus funds cannot be withdrawn unless wagering requirements and all applicable promotional 
    conditions have been fully completed. 
    10.5. The Casino reserves the right to determine the order of balance usage where required for 
    operational, technical or promotional purposes.

11. Final Provisions 
    11.1 These Terms shall be governed by the laws of the applicable licensing jurisdiction. 
    11.2 If any provision is found unenforceable, the remaining provisions shall remain in full force. 
    11.3. The English version of these Terms shall prevail in case of translation discrepancies.